SME Group, LLC » Digital Labor

Changing the Way Business Is Done – Shifting to Digital Labor

Robotic and cognitive automation are rapidly emerging, and are poised to drive exponential digitization of human tasks
Their maturation has been driven by significant advancements in:
- Machine intelligence Digital engagement Analytics
- Big data
- Social
- Mobile
- Cloud

The right moment to use digital labor:

For decades, smart technologies including artificial intelligence, robotic process automation and intelligent automation were limited to research and use by governments, academia and on manufacturing floors in the form of robots. They were expensive, complex and not very well understood.

Digital Labor:

Process automation and cognitive technologies offer the ability to use virtually unlimited amounts of the right data to make better decisions fast. They also help boost scale and capabilities beyond human limits. And the technology learns over time to do more even better and faster.

The combination of cognitive technologies and robotic process automation augments human reasoning and automates physical tasks, mimic human activities and interacts naturally with people.

It’s what we call digital labor.

Digital Labor Startegy and Roadmap:

Objectives:

The Digital Labor Strategy and Roadmap is used to define a company’s cognitive business case, solution architecture and transformation journey
It provides the detail and rigor needed to support investment in detailed solution design and implementation
Use cases are identified and qualitative and quantitative benefits models
Plans for defining the knowledge corpus which forms the basis of cognitive automation solutions
Governance, risk mitigations and change management strategies

SME Roles and Responsibilities:

Conduct executive interviews
Develop and prioritize use cases and personas
Develop qualitative and quantitative benefits cases
High level design of solution concept, technology architecture and sourcing models
Develop detailed journey map with required resources
Design governance model and change management strategy

Outputs:

Strategy with timelines, investment requirements and benefits case
High level design and solution architecture
Change management strategy
Governance model
Reduce size of flashing pics on the page.
Include Robotics related pics on the landing page
Flashing Pics dominated the company logo
Since technology is keep changing and currently robotics is on demand we need to focus more on cutting edge technologies i.e. AI, Digital labor etc.

Digital Labor